Solution Articles
for Jira Service Desk
Enhance the support quality and unblock your agents by managing a knowledge base with Solution Articles
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Solution Articles Manager
Create and manage your team's solution articles in one place right inside the Jira project. Organize your articles in categories to easily locate them in your knowledge base.
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Search Solution Articles directly in the issue view
The Jira agents will be able to search for information in the issue view. Also, they will see recently visited articles at every moment.
The desired article will be visible without navigating to another page.
See Solution Articles details
Read about the selected solution article right in the issue view, no extra navigation needed.
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Power-up your support team with shared knowledge
Take a look to the documentation to know more about how you can improve your team's performance by using Solution Articles for Jira Service Desk